Terms & Conditions

Returns Policy

 

Unwanted Goods

** Please Note - Correctly supplied items will be subject to a 10% restocking charge. Incorrectly supplied items do not incur this charge **

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund on items returned within 28 days of delivery. .. Correctly supplied items will be subject to a 10% restocking charge.

Please log your intention to return your items on the cancellation form within seven days of receiving the item. (link to cancellation form)

All items must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase). Personalized products and made-to-order products cannot be returned unless faulty. DVDs cannot be returned once the seal is broken.

Carriage will be refunded at standard cost of dispatch whilst carriage on return is non-refundable.

Refunds will be processed within 14 days of the goods being returned.

 

Shortages

Please report any discrepancy in delivery within 24hours so we can log and resolve such queries in a timely manner.

Faulty Goods

If you find an item to be faulty within 30 days of receipt please use the contact us button to inform us of the fault. To return an item by post you will need to cover the cost of postage, however if you are returning a faulty item your postage cost will be refunded once we have received back and confirmed the faultReplacement goods or a full refund will then be offered. For faulty items identified after 30 days we will offer a repair or an exchange of the goods. If the item cannot be repaired or replaced a refund may then be offered.

Your statutory rights are not affected.

Reaching Us

SXS UK Address -

Brookfield Farm
Gravel pit Lane
Prestbury
Glos.

Phone - 01242 675015

Workshop

Term and conditions of our workshop.

All work carried out and parts fitted must be paid for before the goods can be released, All reasonable care will be taken to repair items and not just replace,

All bikes to be worked on must come to us fully built with no parts or nuts and bolts missing. Unless agreed otherwise.

We will endeavor to finish your project on or before the desired and agreed date however due to unforeseen circumstances this sometimes will not be possible.

We will on occasion sub out to a specialist some work.

 A consent form will need to be signed prior to any work starting. A further signature will be required on collection.

Complaints

We are continually striving to improve our processes and working practices, all complaints are analysed to further enhance our quality of service to you.

In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 5 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email, see "company info" on the footer of this page, Alternatively, you can call on 01242 675015